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Refund and Returns Policy

introduction

By using the Ghazala website, you agree to be bound by these terms and conditions. If you do not agree to any of these terms, please do not use the website. Ghazala reserves the right to modify these terms at any time without prior notice.

Registration and Account

To access certain services on the site, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. The information you provide must be accurate, complete, and up-to-date. Ghazala is not responsible for any loss or damage resulting from the inaccuracy of the information provided.

Orders and Payment

All prices displayed on the website are in Saudi Riyals and include Value Added Tax (VAT).

Ghazala reserves the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in pricing or descriptions, or suspected fraudulent activity.

An order is confirmed upon receipt of a confirmation email. In the event of an order cancellation, you will be notified, and the amount paid will be refunded.

Products and Prices

We strive to display product images and specifications with the utmost accuracy; however, colors and details may vary slightly due to differences in screen displays.

Ghazala reserves the right to change product prices at any time without prior notice. The applicable price is the one displayed at the time the order is placed.

Intellectual Property

All content published on the Ghazala website—including text, images, logos, graphics, and designs—is protected by intellectual property rights. No content may be copied, reproduced, or distributed without prior written permission from Ghazala.

Limitation of Liability

Ghazala assumes no liability for any direct or indirect damages resulting from the use of the website or the products. Ghazala’s liability is limited to the value of the purchased product.

Applicable Law

These terms and conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia. Any dispute arising from these terms shall be settled before the competent courts in the Kingdom of Saudi Arabia.